Help

TERMS OF USE

By using the Jennymac website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information at service@jennymac.com

COPYRIGHT

All content of our web site is the property of Jennymac or our suppliers and is protected by US and international copyright laws. You may view and print pages from the website for your own personal use related to placing an order or shopping with Jennymac.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

TRADEMARKS

The trademarks, logos, service marks and trade names of Jennymac may not be used without our written permission.

ERRORS & OMISSIONS

We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

DISCLAIMER OF LIABILITY

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided “as is.” Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

APPLICABLE LAW

By visiting our web site, you agree that the laws of the State of California will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

LINKS TO OTHER SITES

Jennymac.com may contain links to web sites operated by other third parties. Jennymac does not endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities.

PRIVACY POLICY

We will not sell, trade, or otherwise give away to third parties the names and personal information of our customers.

SHIPPING

Jennymac is excited to offer FREE shipping on all US orders!! Orders are sent via USPS Priority Mail.

We are currently not shipping to international addresses but we are working on it!! Please check back often or sign up for our newsletter so we can update you on all our of exciting developments.

SALES TAX

Sales tax may be applicable on orders shipped to addresses in certain states and cities. You will receive full details of all the applicable taxes and notification of the total amount before you finalize your online order.

RETURN POLICY

We hope that you love what you ordered from Jennymac, but in the event that you don’t we offer you our 100% satisfaction guarantee.

Please ensure that the item is returned in new condition within 30 days from the delivery date of your order. Returns after the 30 day period are only eligible for a store credit. If you would like to make a return please email us for a return authorization at: returns@jennymac.com

You’ll need a return authorization in order for us to process your return. Please pack your returns in the original box and send them back to us with an insured courier (e.g., FedEx, UPS).  We recommend you retain your receipt. Please include a note with your name, invoice number and your return authorization.  We’ll do our best to process your return in a timely manner.

REPAIR POLICY

We will repair any design purchased through jennymac.com. We may not be able to repair older pieces if components needed to repair them are unavailable, but we’ll do our best to take care of you!

Please email us at service@jennymac.com to contact us about a repair.

CARE & WEAR

We want your Jennymac jewelry to last a lifetime, so here are a few tips for keeping it looking like new!

The metal in Jennymac gold filled pieces may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth.

Remove jewelry when doing household tasks such as gardening, cleaning, household repairs or other strenuous activities.

Apply make-up and hair spray before putting on your jewelry. Make-up, perfume and hair spray contain chemicals that may affect your jewelry.

Always store necklaces and bracelets flat so they don’t stretch out over time.